Service Delivery & User Experience Manager

TDCX · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
USD 7500 - 8000
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📋 Tanggung Jawab Pekerjaan

Oversee the delivery of services to ensure high quality and customer satisfaction.,Work with cross-functional teams to understand client needs and deliver exceptional service.,Manage and improve user experience to enhance customer satisfaction.,Monitor service performance and identify areas for improvement.,Develop and implement strategies to enhance service delivery and user experience.,Provide training and support to service delivery teams.,Collaborate with other departments to ensure seamless service delivery.,Stay updated with industry trends and best practices in service delivery and user experience.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Management, or a related field.,Minimum of 5 years of experience in service delivery and user experience management.,Proven track record of success in managing and improving service delivery and user experience.,Strong understanding of user experience principles and best practices.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Strong analytical and problem-solving skills.,Proficiency in using project management tools and software.

🛠️ Keahlian

Service delivery managementUser experience managementCustomer satisfaction analysisProject managementTeam leadershipStrategic planningCommunication skillsAnalytical skills
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